REFUND AND RETURNS POLICY

At szshuobo.shop, we want you to be satisfied with your purchase. If you are not completely satisfied, please review our refund and returns policy below.

Return Eligibility

We accept return requests within 30 days of delivery.

To be eligible for a return:

The item must be unused and in its original condition
The item must be returned in its original packaging
Proof of purchase or order information must be provided

Non-Returnable Items

The following items are not eligible for return:

Used or damaged items not caused by our error
Items returned without original packaging
Clearance or final sale items, if marked as non-returnable
Customized or personalized items, if applicable

Return Process

To request a return, please contact us first at:

shuobowenhua001@163.com

Please include your order number and the reason for your return request. We will review the request and provide return instructions if your return is approved.

Please do not send items back without contacting us first.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within a reasonable number of business days. Processing times may vary depending on your payment provider.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Please include your order number and clear photos of the item and packaging so we can help resolve the issue as quickly as possible.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error, a defective item, or an incorrect item received.

Exchanges

We do not guarantee direct exchanges. If you need a different item, please contact us first for assistance.

Contact Us

If you have any questions about this Refund and Returns Policy, please contact us at: